Terms and Conditions
Conditions of use of the Web site
Except as stated below, the contents of this Web site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission of Project Basecamp. You may not distribute, display or copy any of the contents of the pages contained in this Web site to third parties including, but not limited to 'caching' any material on this Web site for access by third parties and 'mirroring' any material on this Web site.
You may print or download to disk the contents of a page of this Web site for the sole purpose of private and personal non-commercial use. You may also make an electronically stored, transient copy of the content in this Web site for the purpose of viewing it while connected to the Internet.
Exclusion of liability
The information contained in this Web site is only for informational purposes. Project Basecamp does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Web site or the reliability of the access to this Web site.
In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Web site. Project Basecamp makes no warranty that this Web site (or Web sites which are linked to this Web site) is free from computer viruses or any other malicious or impairing computer program.
The pages contained in this Web site may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.
Law governing the Terms
Use of this Web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Web site and its use and these Terms.
Where national regulatory authorities have jurisdiction over the contents of this Web site, Project Basecamp has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Web site complies with the regulatory regime of countries from which the pages in this Web site should not be accessed.
If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.
Complaints and Dispute Resolution
Project Basecamp operates a complaints procedure to help ensure that any complaints about this web site or the services we offer are dealt with efficiently and to your satisfaction.
We are committed to providing excellent service and endeavour to deal with any complaint fairly and within a reasonable period of time. However, should a customer remain dissatisfied with any aspect of our service, they are welcome to contact us, and we will endeavour to resolve the problem as quickly as is reasonably practicable.
If you have a problem with the way we have sold, provisioned or delivered a service to you, you should:
In the first instance, telephone us on +44 (0) 1174 034655 or send an email to email@example.com. We aim to respond within 24 hours. Please ensure you retain the reference number. We will endeavour to successfully resolve any problems at that point.
If your problem cannot be resolved during a phone call, we will agree a course of action with you. If you remain unhappy with the way in which your complaint has been handed in the first instance, you may contact the Director of Customer Services via firstname.lastname@example.org mentioning your case reference number. They will respond and aim to resolve your complaint within 48 hours.
We ask that you mention your incident reference number in all correspondence, to help us resolve your concern.
In the unlikely event that your complaint has not been resolved to your satisfaction within a period of four weeks, or if during the process of investigating your complaint you believe the situation has reached a deadlock, your complaint can be submitted to independent arbitration.
If you suspect abuse via email or other electronic systems may have taken place in connection with a domain or website managed, registered or hosted by Project Basecamp, please contact email@example.com with full details.
Last updated 14/03/2017